Frontier Airlines might experience federal probe over alleged refusal to refund canceled flights

Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to take a look at issues which Frontier Airlines did not refund the cost of flights canceled because of the coronavirus outbreak and made it virtually not possible for individuals to use vouchers for other flights during the pandemic.

In a sales copy to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned the office of his had received over 100 complaints from Colorado and twenty nine other states regarding the Denver based low cost carrier since March, over any company.

Individuals said that Frontier refused to issue them your money back when flights had been canceled because of the pandemic, which Weiser said violated department laws that refunds are actually thanks sometimes when cancellations are because of to situations beyond airlines’ management. Individuals that received vouchers for use on future flights after voluntarily canceling their travel plans have been not able to redeem them. Some were rejected with the airline’s site and were unable to extend the 90-day time limit for making use of them or perhaps had been confined to using the vouchers on only one flight, he wrote. Still individuals that sought assistance through the airline’s customer service line were recorded on hold for many hours and were disconnected regularly, he said.

Weiser believed that the Department of Transportation was at the very best spot to explore the complaints and said it has to issue fines of as much as $2,500 a violation when appropriate.

Chronic problem? DOT warns airlines? once again? to issue refunds for canceled flights soon after getting 25,000 complaints

Companies cannot be permitted to make the most of customers during the time and should be held responsible for deceptive and unfair conduct, he mentioned in a declaration.

Frontier said it has remained in total compliance with division rules and regulations concerning flight changes, cancellations and refunds.

Throughout the pandemic, Frontier Airlines has acted in good faith to care for the passengers of ours compassionately and fairly, the company said in a statement.

Claims about getting refunds from airlines surged this spring. In May, Chao requested airlines to be as considerate and flexible as possible to the demands of passengers who face financial difficulty.

In the department’s May air travel customer report, probably the most recent offered, Frontier had the third highest rate of overall complaints, trailing Hawaiian Airlines and United Airlines. The report counts just complaints from customers that go through the trouble of filing a criticism with the unit, not those who only complain to an airline.